Frequently asked questions

Frequently Asked Questions

Here you will find a selection of frequently asked questions. If the answer to your question is not listed below, please feel free to give us a call directly on +44 (0)1235 462500 or email us on Our friendly customer services team is always on hand to answer any questions you might have.

When will my order be shipped?

All orders placed before 1730hrs (GMT) will be shipped the same day

Can you hold stock for me?

Yes! We have the facility to hold stock for you until you need it

What is your delivery charge?

UK next day delivery charge is £6.50. Charges for earlier services and overseas services are available upon request

What are your opening times?

Our standard office hours are 0800hrs to 1800hrs (GMT). However, our customer services team is available 24 hours a day by phone.

What carrier do you use?

Dependant on the size of the order, but we generally use UPS. Customers are also free to arrange their own shipping with their preferred courier

What are your standard payment terms?

Our standard payment terms are 30 days EOM.


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